Government of Alberta Investment in Online Registry Services

Registry agents play a critical role in Albertans’ daily lives. They partner with the Government of Alberta to deliver over 200 government products and services in their communities. Whether it is helping a new driver obtain their licence, getting married or registering a vehicle, registry agents are there for all the big and small milestones in our life.

They work to deliver shorter lines, more convenient hours and a range of services that are not available anywhere else in the province. But like many small businesses, they are challenged by rising costs and operating expenses. For some, this means reducing their hours, offering less services or even closing their doors forever.

The Government of Alberta understands that Albertans value access to in-person service and recognizes the important role that local registry agents play in their communities. That’s why, in March 2018, the Minister of Service Alberta met with RMA to discuss how to support the sustainability of registry agent operations while keeping online services affordable for all Albertans.

As part of the solution, the Minister recognized that the current model – whereby online services are centrally delivered by the Government of Alberta and then offered by individual registry agents – is the best way to ensure long-term success for this sector. The Minister also agreed that the Government needs to continue to invest in new technology and provide the infrastructure to support Albertans’ continued use of online services and to keep them affordable for all Albertans.

In addition to the Government of Alberta’s ongoing investment in online services, registry agents have made a significant commitment to maintain and improve their existing in-person services. This includes investing in staff training, introducing new processes and procedures, and providing additional online and self-service options for customers.

For example, RMA is introducing an online reminder service that will allow Albertans to sign up for driver’s licence and ID card renewal reminders as well as vehicle registration and corporate annual return filing reminders. This will help ensure that Albertans don’t miss their renewal deadlines.

Another new option is the ability to register a personal directive. The service enables Albertans to name two people who can speak for them in the event that they are unable to do so on their own due to illness or injury. It is an easy, free, simple and effective way for Albertans to ensure their wishes are respected.

There are more than 5 million vehicles registered in Alberta, including cars, trucks, vans, trailers, off-highway vehicles (snowmobiles and ATVs) and commercial vehicles. You can renew your vehicle registration online, in person at a service centre or by mail.